Change app language for email and download page
Filemonk allows you to change app language to customize the language used for customer emails and download pages. This feature helps you provide a localized experience for your international customers by displaying content in their preferred language, improving customer satisfaction and reducing confusion.
How to Change App Language
You can easily change the language settings for your Filemonk app to match your store's target audience.
Changing Language Settings
- Navigate to Settings from your Filemonk dashboard main menu
- Click on the Other tab in the settings interface
- Locate the Language section under "Language & notifications"
- Click on the Language dropdown menu
- Select your preferred language from the available options
- Click Save to apply your language changes
What Changes When You Update Language
When you change the app language, several areas of your Filemonk experience are updated to reflect the new language choice.
Areas Affected by Language Changes
- Customer emails: All automated email notifications sent to customers will use the selected language
- Download pages: Customer-facing download pages will display content in the chosen language
- Email templates: Default email subject lines and content will be translated
- Download page interface: Buttons, labels, and instructions on download pages will be localized
Customer Experience
- Localized emails: Customers receive order confirmations and notifications in the language chosen
- Familiar interface: Download pages appear in a language customers understand
- Reduced confusion: Clear instructions and labels in the customer's preferred language
- Professional appearance: Consistent language use across all customer touchpoints
Available Languages
Filemonk supports 18 languages to serve international merchants and their customers effectively including Spanish, French, German, Portuguese, Italian, Dutch and many more.
When to Change App Language
Language changes are most beneficial in specific scenarios where localization improves customer experience and business outcomes.
Ideal Use Cases
- International expansion: Targeting customers in specific language regions
- Local market focus: Serving customers who prefer non-English communication
- Customer support: Reducing language-related support inquiries
- Professional branding: Maintaining consistent language across your brand
Business Benefits
- Improved customer satisfaction: Customers understand instructions and communications clearly
- Reduced support burden: Fewer questions about download processes and email content
- Enhanced professionalism: Consistent language use builds trust with international customers
- Better conversion rates: Localized content can improve customer confidence and completion rates
Troubleshooting
Symptom | Likely Cause | Fix |
|---|---|---|
Language not changing after save | Browser cache not cleared | Clear browser cache and refresh the page |
Some content still in English | Partial translation coverage | Contact support if critical content remains untranslated |
Emails not in selected language | Email settings not updated | Verify language change was saved and check email template settings |
Download page language unchanged | Page cache not refreshed | Ask customers to refresh their download page or clear browser cache |
FAQs
Q: Can I use different languages for emails and download pages?
A: No, the language setting applies to both customer emails and download pages to maintain consistency across all customer touchpoints.
Q: Will changing the language affect my existing customers?
A: Yes, all future emails and download page visits will use the new language. Previously sent emails will remain in their original language.
Q: Can I change the language back if I don't like it?
A: Yes, you can change the language setting at any time by following the same steps and selecting a different language option.
Q: Are all features available in every language?
A: Most features are fully translated, but some newer features may have limited translation coverage. Contact support if you notice untranslated content.
Q: Does changing language affect my Shopify store language?
A: No, Filemonk language settings are independent of your Shopify store language. You can use different languages for each platform.
Q: How quickly do language changes take effect?
A: Language changes are applied immediately after saving. New emails and download page visits will use the updated language right away.
Updated on: 13/08/2025
Thank you!