Download button on New Thank you page
Filemonk's download button feature provides customers with immediate access to their digital purchases directly on Shopify's Thank You and Order Status pages. This seamless integration enhances the customer experience by eliminating the need to wait for email notifications, allowing instant downloads right after checkout completion.
Accessing Download Button Settings
Navigate to the download button configuration through your Filemonk settings to enable instant customer access to digital products.
Settings Navigation
- In your Filemonk dashboard, go to Settings > Thank You Page.
- Select the Thank you page tab from the settings menu
- Locate the Download from Thank You page section
- Toggle the switch to enable the download button and click Save changes to apply.
When enabled, the download button will appear on both the Thank You page (shown immediately after checkout) and the Order Status page (accessible from customer accounts) for orders containing digital products.
Setting Up the Shopify App Block
To display the download button on your store's Thank You and Order Status pages, you need to add Filemonk's app block through Shopify's checkout customization interface.
Adding the App Block to Thank You Page
- Access Checkout Settings: Go to Shopify's admin > Settings > Checkout in your Shopify admin and click Customize
- Select Thank You Page: Click the page dropdown at the top and select Thank you page
- Add App Block: Click Add app block in the bottom left corner
- Choose Filemonk: Select Filemonk - Digital Products from the available app blocks list
- Position the Button: Drag the Filemonk app block to your preferred location on the page (above or below other content)
- Save Changes: Click Save to apply the download button to your Thank You page
Adding the App Block to Order Status Page
- Switch to Order Status: From the Thank You page customization, click the Thank you dropdown and select Order status
- Repeat Setup Process: Follow the same steps used for the Thank You page:
- Click Add app block
- Select Filemonk - Digital Products
- Position the button appropriately
- Save your changes
App Block Configuration Tips
- Visibility: Position the download button prominently so customers can easily find it after checkout
- Consistency: Place the button in similar locations on both Thank You and Order Status pages for a cohesive experience
- Testing: Place a test order to verify the button appears correctly and functions as expected
How the Download Button Works
Once enabled, Filemonk automatically displays a download button on Shopify's Thank You and Order Status pages when customers purchase digital products. The button provides direct access to download links without requiring customers to wait for email notifications or navigate to separate download pages.
Customizing the Download Button
Personalize the download button appearance and messaging to match your brand and provide clear instructions to customers.
Accessing Customization Options
- From the Thank you page settings in Filemonk, locate the Thank You page Widget section
- Click Customize widget to open the full customization interface
- The customization editor provides live preview functionality to see changes in real-time
Customizing Button Content
The download button has two customizable parts:
- Thank You Message: Text shown above the button. Default is “Thanks for your purchase! Click below to access your downloads now.” You can personalize it in the multi-line field. Keep it clear, friendly, and action-oriented.
- Button Text: The text on the button itself. Default is “Access Downloads.” Customize in the single-line field (must have at least one character). Examples: “Download Files”, “Get Your Products”, “Access Content.”
A live preview shows changes in real time. Click Save changes to apply them.
How Customers Experience the Download Button
Understanding the customer journey helps you optimize the download button placement and messaging for maximum effectiveness.
Thank You Page Experience
After completing checkout, customers immediately see the download button on the Thank You page along with your customized message. This provides instant gratification and reduces the likelihood of support requests about download access.
Order Status Page Experience
Customers can access their downloads anytime by visiting the Order Status page from their account. The download button remains available for the lifetime of the order (subject to any download limits you've configured).
Button Functionality
When customers click the download button, they're directed to their personalized download page containing all digital products from their order. The button only appears for orders that contain digital products linked through Filemonk.
Advanced Tips
- Clear Messaging: Use action-oriented language in your thank you message to guide customers toward downloading their files
- Brand Consistency: Match your button text and messaging to your store's tone and branding
- Mobile Optimization: Test the button placement on mobile devices to ensure it's easily accessible on all screen sizes
- Order Testing: Place test orders regularly to verify the button appears correctly and links work properly
- Customer Education: Consider adding brief instructions about what customers will find when they click the download button
Known Limitations
- Shopify Customization Required: The download button requires manual setup through Shopify's checkout customization interface
- Digital Products Only: The button only appears for orders containing products linked to digital assets in Filemonk
- Theme Compatibility: Button appearance may vary slightly depending on your Shopify theme's styling
- App Block Dependency: The button relies on Shopify's app block system and may not work with heavily customized checkout flows
- Test Order Recommended: Button functionality should be verified with actual test orders rather than preview mode alone
Troubleshooting
Symptom | Likely Cause | Fix |
|---|---|---|
Button not visible on Thank You page | App block not added to Shopify checkout | Add Filemonk app block through Settings > Checkout > Customize |
Button appears but doesn't work | Digital products not properly linked | Verify products are linked to assets in Filemonk dashboard |
Customization not applied | Changes not saved in editor | Click Save changes in the customization interface |
Button shows on some orders but not others | Orders don't contain digital products | Ensure orders include products configured with digital assets |
Button text appears as default | Custom text not configured | Set custom button text in Thank you page settings |
Message not displaying | Thank you message field empty | Add custom message in the customization editor |
FAQs
Q: How do I enable the download button for my store?
A: Enable the toggle in Settings > Thank you page, then add the Filemonk app block to your Shopify checkout customization for both Thank You and Order Status pages.
Q: Can I customize what the download button says?
A: Yes, you can customize both the button text and the thank you message that appears above it using the widget customization editor in your Filemonk settings.
Q: Will the download button appear for all orders?
A: No, the download button only appears for orders that contain products linked to digital assets in Filemonk. Regular physical product orders won't show the button.
Q: How do I test if the download button is working correctly?
A: Place a test order in your store that includes digital products, then check both the Thank You page immediately after checkout and the Order Status page from your customer account.
Q: Can I change the button's color and styling?
A: The button inherits styling from your Shopify theme. You can adjust the appearance through Shopify's checkout editor, but detailed styling customization is limited to what Shopify allows for app blocks.
Q: What happens if a customer clicks the button multiple times?
A: Each click takes the customer to their download page. If you have download limits configured, multiple visits to the download page may count toward those limits depending on your settings.
Q: Do I need to add the app block to both Thank You and Order Status pages?
A: While not required, it's recommended to add the app block to both pages for the best customer experience. This ensures customers can access downloads immediately after checkout and later from their account.
Q: Will the download button work with subscription or recurring orders?
A: Yes, the download button will appear for any order containing digital products, including subscription renewals, as long as the products are properly linked in Filemonk.
Updated on: 20/08/2025
Thank you!