> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://filemonk.crisp.help/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How much does Filemonk cost? Filemonk has three plans: **Free**, **Lite** and **Plus**. The Free plan lets you get started with up to 50 digital orders a month. Lite and Plus give you unlimited orders and every paid feature, and differ mainly in how much storage you get. ### Filemonk Pricing Plans Filemonk provides four distinct pricing tiers to accommodate businesses of all sizes. Each plan is carefully structured to provide maximum value while scaling with your digital product business needs. | **Plan** | **Free** | **Lite** | **Plus** | | ---- | | **Monthly price** | Free | $10 | $25 | | **Storage** | 250 MB | 10 GB | Unlimited (10 TB fair-use limit) | | **Digital orders** | 50 per month | Unlimited | Unlimited | | **Free trial** | Not applicable | 14 days | 14 days | | To view the latest plans and their current pricing, navigate to Plans in the left menu bar of your Filemonk dashboard. Click on each plan to see detailed features and pricing information. ![](https://storage.crisp.chat/users/helpdesk/website/-/2/4/f/7/24f71cce258b5000/image_zhcp6z.png) ### Free Start Plan For stores just starting out with digital products. * Sell files and licence keys * Use files stored on Google Drive or Dropbox * Unlimited digital products * Fast upload and download speed * Automatic email delivery * Download button on the Thank you page * Download from your store * Unlimited downloads * Track and manage digital orders * Customize the email template * Customize the download page * Integrations ### Lite Plan - $10/month For growing stores that need unlimited orders and more control. Includes all Free plan features, plus: * Unlimited digital orders * 10 GB of storage * Sell personalized or custom content * Unlimited PDF protection * Limit the number of downloads * Custom email domain * Send email based on order status * Automatically disable access for refunded orders * Fraud protection * Automatically fulfil digital products * Multi-language support ### Plus Plan - $20/month For stores selling larger files such as videos, software or design assets. Includes all Lite plan features, plus: * Unlimited storage, subject to a 10 TB fair-use limit * Priority 24\*7 support * Latest updates first ### ### Understanding Plan Limits Filemonk uses two main types of limits to ensure fair resource usage across all merchants. Understanding these limits helps you choose the right plan and manage your usage effectively. ### Order Limit Explained Order limit refers to the number of digital orders Filemonk will process during a billing cycle. On the Free Start plan, Filemonk processes up to 50 orders containing digital products per month. The order limit resets every month on the reset date displayed on your Filemonk dashboard home page. * **Free plan**: 50 orders per month maximum * **All paid plans**: Unlimited orders * **Reset schedule**: Monthly on your plan reset date * **Important note**: File size and number of downloads do not affect the order limit ### Storage Limit Details Storage limit represents the total size of all files you can upload to Filemonk throughout your app usage lifetime. This limit does not reset monthly and applies to the cumulative size of all your uploaded files. * **Free Start**: 250MB total storage * **Lite**: 10GB total storage * **Plus**: unlimited, subject to a 10 TB fair-use limit To free up storage, delete files you no longer sell, or upload large files to Google Drive or Dropbox and link them in Filemonk instead. #### What is Fair Usage Policy The fair usage policy refers to the total gigabytes (GB) of data downloaded per month. While Filemonk allows customers to download files as many times as they want and there is no limit on the size of files for individual orders, there is an overall monthly data/download usage limit in place to ensure fair usage of resources. If the total data usage exceeds the limit in your plan, additional charges may apply. This policy ensures that all users have access to fair and adequate resources without any single user disproportionately affecting the service quality for others. Please refer to the table below for plan limits and additional charges per plan. | Plan | Monthly Fair Usage Policy | Additional Charges | | ---- | | Lite | 10TB | $0.050 per GB above fair usage policy limit | | Plus | 10TB | $0.050 per GB above fair usage policy limit | | Enterprise | 15TB | $0.050 per GB above fair usage policy limit | | Pro | 15TB | $0.050 per GB above fair usage policy limit | **What happens when I exceed the fair usage policy limit?** When you exceed the fair usage policy limit, a team member from Filemonk will reach out to you. We will walk you through corrective actions - such as uploading your files to Google Drive or Dropbox. By taking corrective actions, you can reduce your bandwidth and avoid any charges for fair usage policy. Our team will do their best to reach out to you repeatedly until we hear from you. In case we don't hear from you, your store's downloads will be blocked. At this point, you can reach out to us to unblock the downloads and take one of the following actions - 1. Upgrade your plan to increase the fair usage policy limit. 2. [Upload your files to Google Drive or Dropbox](https://filemonk.crisp.help/en/article/add-files-uploaded-to-google-drive-or-dropbox-ds7pew/), and link them to products in Filemonk. 3. Agree to the fair usage policy charges mentioned above. If you agree to the fair usage policy charges, downloads from your store will be enabled and a new billing cycle will begin. Filemonk will charge you for additional usage only if you exceed the fair usage policy limit in the new billing cycle. ### Troubleshooting Common pricing and billing questions are addressed below to help you resolve issues quickly. | Symptom | Likely Cause | Fix | | ---- | | Orders not processing on Free plan | Exceeded 50 order monthly limit | Upgrade to paid plan or wait for monthly reset | | Cannot upload more files | Storage limit reached | Delete unused files or upgrade plan | | Bandwidth overage charges | Exceeded 10TB monthly downloads | Optimize file delivery or accept usage charges | | Downloads blocked for customers | Fair usage policy violation | Contact support to resolve and unblock | ### FAQs **Q: Does the size of files or number of downloads affect the order limit?** A: No, your usage on the Free plan is based solely on the number of orders containing digital products. Customers can download files as many times as needed without affecting your order limit. **Q: What happens if I cross the order limit on the Free plan?** A: Filemonk will stop processing new orders until you upgrade to a paid plan or wait for your monthly limit to reset. **Q: Are imported orders counted towards the order limit?** A: Yes, if you import existing orders from your store to Filemonk, they count toward your Free plan limit. Contact us before importing to understand potential charges. **Q: Does the storage limit reset monthly?** A: No, storage limits are cumulative and do not reset. To reduce storage usage, delete unused files or upload files to Google Drive/Dropbox and link them to Filemonk. **Q: Can I change plans at any time?** A: Yes, you can upgrade or downgrade your plan at any time through the Plans section in your Filemonk dashboard. **Q: What happens to my files if I downgrade plans?** A: Your existing files remain accessible, but you cannot upload new files if you exceed the lower plan's storage limit. **Q: How do discount codes work with Filemonk pricing?** A: On the **Plans** page, click **Apply discount** in the top right, enter your code and click **Apply**. The discounted price shows on the plans it applies to. **Q: I'm on Pro or another older plan. Do I have to switch?** A: No. You keep your current price and limits unless you choose a new plan.