> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://filemonk.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Remove 'Powered by Filemonk'

The powered by filemonk watermark appears on your download pages and customer emails when you're on the Free plan. Upgrading to any paid plan allows you to remove this branding to maintain a professional, white-label experience for your customers. This guide walks you through the complete process of removing the watermark from both emails and download pages.

## Upgrade to a Paid Plan

Before you can remove the watermark, you must upgrade from the Free plan to any paid subscription. The watermark removal feature is exclusively available to paid plan subscribers as part of Filemonk's premium branding options.

### How to Upgrade Your Plan

1. Navigate to the **Plans** section in your Filemonk dashboard from the left menu
2. Select any paid plan that meets your business needs and order volume requirements
3. Complete the subscription process through the secure payment interface
4. Once your upgrade is confirmed, you'll have access to watermark removal settings

> **Important:** The watermark removal options will remain disabled until your paid plan subscription is active.

## Remove Powered by Filemonk Watermark from Emails

Customer notification emails will display the 'Powered by Filemonk' watermark at the bottom unless you disable this setting. Follow these detailed steps to remove the branding from your email communications.

### Navigate to Email Settings

1. From your Filemonk dashboard, click **Settings** in the left navigation menu
2. You'll see several configuration sections - locate the **Email** section
3. Click the **Customize email** button to open the email template editor
4. This will take you to the comprehensive email customization interface where you can modify templates, colors, and branding settings

![](https://storage.crisp.chat/users/helpdesk/website/-/2/4/f/7/24f71cce258b5000/image_rsrwpw.png)

### Disable Email Watermark

1. In the email editor, scroll down to locate the **Advanced settings** section
2. Look for the checkbox labeled **"Hide 'Powered by Filemonk' watermark"**
3. Check this box to  remove the watermark  - note that this option is only available if you're on a paid plan
4. Click the **Save** button to apply your changes immediately
5. The watermark will be removed from all future customer notification emails

![](https://storage.crisp.chat/users/helpdesk/website/-/2/4/f/7/24f71cce258b5000/image_2asfoy.png)


## Remove Watermark from Download Pages

The download page watermark appears at the bottom of the customer-facing download interface. Removing this creates a seamless, branded experience that matches your store's design.

### Navigate to Download Page Settings

1. From your Filemonk dashboard, click **Settings** in the left navigation menu
2. Scroll down to find the **Download page** section in the settings overview
3. Click **Customize Download page** to access the download page editor
4. This opens the full download page customization interface with preview capabilities

![](https://storage.crisp.chat/users/helpdesk/website/-/2/4/f/7/24f71cce258b5000/image_1gszgv7.png)

### Access Content and Branding Controls

1. In the download page editor, you'll see a **Colors & Content** section in the control panel
2. This section contains all the visual customization options for your download page
3. Look for the checkbox labeled **"Remove 'Powered by Filemonk' watermark"**
4. Check this box to disable the watermark display - this option requires an active paid plan subscription
5. Click **Save** to apply the changes to your download page template

![](https://storage.crisp.chat/users/helpdesk/website/-/2/4/f/7/24f71cce258b5000/image_11zjwjy.png)

> **Note:** Changes to the download page take effect immediately for all new customer downloads. Existing download links will also reflect the updated branding.

## Troubleshooting

Common issues and their solutions when configuring watermark removal settings.

| Symptom | Likely Cause | Fix |
| ---- |
| Watermark removal checkbox is disabled | You're on the Free plan | Upgrade to any paid plan in the Plans section |
| Watermark still appears after saving | Changes not properly saved | Re-check the setting and click Save again |
| Email watermark persists | Only download page setting was changed | Configure both email and download page settings separately |

## FAQs

Common questions about removing the 'Powered by Filemonk' watermark from your store's digital delivery experience.

**Q: Can I remove the watermark on the Free plan?**
A: No, watermark removal is exclusively available to paid plan subscribers as a premium branding feature.

**Q: Do I need to configure this setting for both emails and download pages?**
A: Yes, the email and download page watermark settings are independent and must be configured separately in their respective customization interfaces.

**Q: Will removing the watermark affect previously sent emails?**
A: No, the setting only applies to future emails and download pages. Previously sent communications will retain their original formatting.

**Q: How quickly do the changes take effect?**
A: Watermark removal is immediate for both emails and download pages once you save the settings.

**Q: Can I re-enable the watermark later if needed?**
A: Yes, you can toggle the watermark on or off at any time through the same settings interfaces, as long as you maintain a paid plan subscription.