Send new download links after updating digital product
When you update the files linked to a digital product in Filemonk, either by replacing the file or by adding / removing files, you can easily notify all previous customers about the changes. The "Notify all buyers" feature sends personalized emails with updated download links to everyone who purchased your digital product. This ensures your customers always have access to the latest version of your content and helps maintain customer satisfaction when you improve or fix your digital products.
Accessing the Notify All Buyers Feature
- Go to Digital Products from the left menu bar
- Select the product you want to send notifications for from the list
- Click Notify all buyers in the top right corner of the page
- After you click on this option, in the popup you can customize the subject & body of the email. Personalize it with liquid variables like {{customer.name}}. When you're done, hit 'Notify now'. Filemonk will process the notifications and send them out right away.
Setting Up Default Email Templates
Before sending notifications, you can customize the default email templates that will be pre-populated in the notification popup.
Access Template Settings
- Navigate to Settings from the left menu bar
- Select the "Other" tab from the top menu
- Update the default subject and body text as needed
Using Liquid Variables in Templates
Personalize your email templates with dynamic content using these liquid variables:
{{order.name}}- Order name (e.g., #1001){{order.shopify_order_id}}- Shopify order ID{{product_variant.title}}- Product name{{customer.name}}- Customer's full name
How Email Notifications Work
Understanding the email delivery process helps you set proper expectations and troubleshoot any issues.
Email Template and Styling
- Uses the same email template design as your original order confirmation emails
- Includes your shop's branding, logo, and custom styling
- Maintains consistent appearance with your other customer communications
- Includes standard unsubscribe links and footer content
Who Receives Notifications
- All customers who have previously purchased the specific product
- Only customers with valid email addresses in their order information
- Excludes customers who have unsubscribed from your emails
- Each customer receives a personalized email with their specific order details
Email Content Processing
- Liquid variables are automatically populated with customer-specific information
- Each email contains the customer's unique download link
- Subject and body text are rendered individually for each recipient
- Email delivery happens in the background after you click "Notify now"
Processing and Delivery Timeline
- Immediate queuing: Notifications are queued for processing right away
- Background processing: Emails are sent via background workers for reliability
- Delivery confirmation: Success message appears when queuing is complete
- Email delivery: Actual email delivery typically occurs within a few minutes
Use Cases for Notify All Buyers
The notification feature serves multiple purposes beyond just updating files, making it a versatile customer communication tool.
File Updates and Improvements
- Updated content: When you replace files with newer versions
- Bug fixes: Notify customers about corrected issues in digital products
- Additional files: When you add bonus content or supplementary materials
- Format changes: If you provide files in new formats (e.g., adding PDF version)
Customer Service Scenarios
- Access issues: Proactively send new links if customers report download problems
- Expired links: Refresh download access for customers with expired links
- Technical updates: Notify about compatibility updates or system changes
- Important announcements: Share critical information about product usage
Advanced Tips
These strategies help you maximize the effectiveness of your customer notifications and maintain professional communication.
- Timing considerations: Send notifications during business hours in your customers' time zones when possible
- Clear subject lines: Use descriptive subjects that clearly indicate what has been updated
- Detailed explanations: Include specific information about what changed and why it benefits the customer
- Professional tone: Maintain consistent branding and voice across all customer communications
- Track engagement: Monitor customer responses and download activity after sending notifications
- Follow-up support: Be prepared to assist customers who may have questions about the updates
Troubleshooting
Common issues and solutions when sending buyer notifications.
Symptom | Likely Cause | Fix |
|---|---|---|
"No orders found" error | Product has never been purchased | Wait for first order or import existing orders |
"Could not find product/variant" error | Product not set up as digital product | Upload files and configure as digital product first |
Subject/body validation errors | Required fields left blank | Complete both subject and body fields before sending |
Notification button not visible | No previous orders for product | Verify product has been purchased at least once |
Customers not receiving emails | Email addresses invalid or unsubscribed | Check customer email validity and subscription status |
Template variables not working | Incorrect liquid syntax | Use exact variable names: {{order.name}}, {{customer.name}}, etc. |
Emails look different than expected | Using different email template | Notifications use same template as order confirmations |
Processing seems stuck | Background job queue delay | Wait a few minutes; contact support if no delivery after 30 minutes |
FAQs
Q: Can I send different messages to different customers?
A: No, all customers receive the same customized message. However, liquid variables personalize content with individual customer details.
Q: Can I send notifications for multiple products at once?
A: No, notifications are sent per individual product. You'll need to repeat the process for each product you want to update customers about.
Q: What happens if a customer's email address is invalid?
A: Invalid email addresses will bounce, but other customers will still receive their notifications successfully.
Q: Can I schedule notifications to be sent later?
A: No, notifications are sent immediately when you click "Notify now." Plan your timing accordingly.
Q: Do notifications include the actual updated files?
A: No, notifications contain download links that direct customers to their existing download page with updated files.
Q: Can customers reply to notification emails?
A: Yes, replies will go to your configured reply-to email address set in your email settings.
Q: How often can I send notifications for the same product?
A: There's no built-in limit, but use discretion to avoid overwhelming customers with frequent notifications.
Updated on: 22/07/2025
Thank you!