Translate the text customers see
Filemonk can show your download page, emails and other customer-facing text in each customer's own language. Once you add translations, customers see the language they shopped in. If there's no translation for their language, they see your store's default language.
Multi-language support is available on paid plans. On the Free plan, customers see your store's default language.
What you can translate
Where customers see it | What's included | Where to translate it |
|---|---|---|
Download page | Button labels, thank you message, login screen, licence key labels, file labels, download limits, and error and processing messages. Also includes the text in the customer account extensions. | Download page editor |
Download email | Subject, body, button text, and footer | Email editor |
Thank You page | Thank you message and download button text | Thank You page widget editor |
EU withdrawal consent | Consent text and confirm button | Orders tab, next to Require consent before download (EU) |
Your own content isn't translated. File names, product names and custom product messages always show exactly as you wrote them.
Setting up translations
Step 1: Turn on multi-language support
- Open the Filemonk app from your Shopify admin and click Settings.
- Open the Other tab.
- Scroll to the Multi-language section.
- Under Multi-language support, click Turn on.
Step 2: Open the translation screen
Each area has its own translation screen. Click the language icon next to the editor's heading to open it:
- Download page: on the Download page tab, click Customize, then click the language icon.
- Email: on the Email tab, open the email editor, then click the language icon.
- Thank You page: on the Thank You page tab, open the widget editor, then click the language icon.
- EU consent form: on the Orders tab, turn on Require consent before download (EU), then click the language icon next to it.
Step 3: Add your translations
- Choose a language from the Language dropdown. The list shows the languages published on your Shopify store.
- If Filemonk has default translations for that language, a banner appears. Click Load default translations or Use defaults to fill in every field at once.
- Edit any field to match your brand's wording.
- Click Save changes.
- Repeat for each language you sell in.
To go back to Filemonk's default text for a language, click Reset all.
How Filemonk picks the language
Filemonk uses the language the customer shopped in on your store. If you haven't translated that language, customers see your store's default language instead. Any field you leave blank also falls back to the default.
Troubleshooting
Symptom | Likely cause | Fix |
|---|---|---|
A "Multi-language support disabled" banner shows on the translation screen | Multi-language support is off | Click Enable multi-language support in the banner, or turn it on in Settings > Other > Multi-language |
Turn on can't be clicked | Your store is on the Free plan | Upgrade to a paid plan to use multi-language support |
A language is missing from the dropdown | The language isn't published on your Shopify store | Add and publish the language in your Shopify admin under Settings > Languages |
Some text is translated and some isn't | Those fields are blank for that language | Open the translation screen for that area and fill in the missing fields, or click Load default translations |
The email is translated but the download page isn't | Each area is translated separately | Open the download page translation screen and add the translation there too |
File or product names show in English | Your own content isn't translated | Rename files or products in the language most of your customers read |
FAQs
**Q: Do I have to translate everything? **
A: No. Translate the areas your customers see most, usually the download page and the download email. Anything you don't translate shows in your default language.
**Q: Does Filemonk translate the text automatically? **
A: Filemonk has default translations for many languages that you can load with one click. You can then edit any field so the wording matches your brand.
**Q: Which languages can I translate into? **
A: Any language published on your Shopify store.
**Q: Is this the same as changing the language of the Filemonk app? **
A: No. This article covers what your customers see. To change the language you see in the Filemonk app, or your store's default language, see Change the app language for email and download page.
Updated on: 18/09/2026
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