> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://filemonk.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Use your own branded link to access downloads

Filemonk lets you let customers download files from your store domain instead of generic app.filemonk.io links, creating a seamless and branded download experience. Your customers will access their digital purchases through a link that feels like an integral part of your store, enhancing trust and brand recognition while increasing store sessions.

### How to Let Customers Download Files from Your Store

Before customers can download from your store, you need to configure both Filemonk settings and Shopify app proxy settings to work together.

##### Configuring Download Location in Filemonk
1. Navigate to **Settings** from your Filemonk dashboard main menu
2. Click on the **Download page** tab
3. In the **Page settings** section, locate **Download files from**
4. Select **Your store** option (showing your store domain like `yourstore.com`)
5. Choose your preferred URL structure from the dropdown menu:
* `/apps/filemonk` - Creates links like `yourstore.com/apps/filemonk/order-id`
* `/a/filemonk` - Creates links like `yourstore.com/a/filemonk/order-id`
6. Click **Save** to apply your changes

| **Note:** The "Your store" option redirects customers to a page on your store to download, increasing store sessions and providing better brand integration.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/4/f/7/24f71cce258b5000/screenshot-96_zttwlr.png)

##### Setting Up App Proxy in Shopify Admin
1. In your Filemonk settings, click the **app proxy settings** link located next to the URL configuration
2. This redirects you to Shopify Admin under **Apps & Sales Channels** > **App Proxy** section for Filemonk
3. Click **Customize URL** in the Shopify app proxy settings
4. From the popup, select the URL structure that matches what you chose in Filemonk:
* Select `/apps/filemonk` if you chose that option in Filemonk
* Select `/a/filemonk` if you chose that option in Filemonk
5. Click **Save** in Shopify to confirm the app proxy configuration

| **Important:** The app proxy settings in Shopify must exactly match the URL structure you selected in Filemonk for the feature to work properly.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/4/f/7/24f71cce258b5000/screenshot-97_ko8vb2.png)

![](https://storage.crisp.chat/users/helpdesk/website/-/2/4/f/7/24f71cce258b5000/screenshot-99_kvrwmy.png)

### Understanding the Customer Experience

When you enable store downloads, your customers get a completely different and improved download experience compared to the default Filemonk hosted pages.

##### Before: Generic Download Links
* Customers receive links like `https://app.filemonk.io/orders/xxxxx`
* Download page appears separate from your store
* Generic Filemonk branding and styling
* Customers leave your store ecosystem

![](https://storage.crisp.chat/users/helpdesk/website/-/2/4/f/7/24f71cce258b5000/download-2_10kg0pm.jpg)

##### After: Branded Store Downloads
* Customers receive links like `https://yourstore.com/apps/filemonk/order-id`
* Download page appears as part of your store
* Your store's branding, colors, and styling
* Customers remain within your store environment
* Increased store sessions and engagement

![](https://storage.crisp.chat/users/helpdesk/website/-/2/4/f/7/24f71cce258b5000/download-3_1kj2dpr.jpg)

### Customizing Your Store Download Page

Once store downloads are enabled, you can extensively customize how the download page appears to match your brand perfectly.

##### Accessing Download Page Customization
1. Navigate to **Settings** from your Filemonk dashboard main menu
2. Click on the **Download page** tab
3. In the **Customize page** section, click **Customize Download page**
4. This opens the Download Page Editor where you can modify all visual elements

![](https://storage.crisp.chat/users/helpdesk/website/-/2/4/f/7/24f71cce258b5000/screenshot-2025-08-06t14454814_i03mp4.png)

Check out this [guide](https://filemonk.crisp.help/en/article/customize-download-page-se71gp/) for the customization options

| **Tip:** Use the live preview in the Download Page Editor to see exactly how your customers will experience the download page before publishing changes.

### Advanced Configuration Options

Store downloads offer additional settings to enhance security and user experience for your customers.

##### Customer Login Requirements
1. In your Filemonk **Settings** > **Download page** configuration
2. Enable the **Require customers to login** checkbox (marked as Beta)
3. Customers will be prompted to log into their Shopify account before accessing downloads
4. This provides additional content security and prevents unauthorized access to digital products

![](https://storage.crisp.chat/users/helpdesk/website/-/2/4/f/7/24f71cce258b5000/screenshot-2025-08-06t14470391_11ch1n7.png)

##### URL Structure Considerations
* **`/apps/filemonk`**: More descriptive and clear for customers, easier to remember
* **`/a/filemonk`**: Shorter URL structure, may be preferred for mobile sharing
* Both options function identically - choose based on your preference and brand guidelines

#### Verifying Store Downloads Work

After configuring both Filemonk and Shopify settings, verify that everything is working correctly.

##### Testing Your Setup
1. Navigate to **Orders** from your Filemonk dashboard main menu
2. Select any existing order from your order list
3. Click the **Share** button for that order
4. From the dropdown menu, choose **View download page**
5. Verify the URL now shows your store domain instead of app.filemonk.io
6. Confirm the download page displays with your store's branding and styling

### What to Check
* URL structure matches your chosen format (e.g., `yourstore.com/apps/filemonk/order-id`)
* Page styling reflects your customizations
* Download buttons function properly
* Customer can successfully access and download files
* Page integrates seamlessly with your store's overall design

### Troubleshooting

Common issues when setting up store downloads and their solutions.

| Symptom | Likely Cause | Fix |
| ---- |
| Download links still show app.filemonk.io | App proxy not configured in Shopify | Verify app proxy settings in Shopify Admin match your Filemonk configuration |
| 404 error when accessing download page | URL mismatch between Filemonk and Shopify | Ensure the URL structure selected in both systems is identical |
| Download page appears unstyled | Customizations not saved | Re-save your Download Page Editor settings and clear browser cache |
| Customers can't access downloads | Login requirement enabled without testing | Disable "Require customers to login" or ensure customers have valid accounts |

### FAQs

**Q: Does enabling store downloads affect my existing download links?**
A: Yes, all new download links will use your store domain. Existing links sent to customers will continue to work but will redirect to the new format.

**Q: Do store downloads work with all Filemonk plans?**
A: Store downloads are available on Plus plans and above. Free plan users will see upgrade prompts when attempting to configure this feature.

**Q: Will store downloads affect my website's loading speed?**
A: No, the download pages are served through Shopify's app proxy system and don't impact your main store's performance.

**Q: Can I use custom CSS to further customize the download page?**
A: Yes, the Download Page Editor includes advanced CSS customization options for users who want complete control over styling.

**Q: What happens if customers access old download links after enabling store downloads?**
A: Old links will automatically redirect to the new store-based URLs, ensuring customers can always access their purchases.