Filemonk usage alerts
Filemonk's comprehensive notification system keeps you informed about your app usage, plan limits, and important updates through automated email alerts. These notifications help you monitor your digital product business, avoid service interruptions, and stay updated with new features that can improve your store's performance.
Accessing Notification Settings
Navigate to the notification configuration through your Filemonk settings to customize which emails you receive and when.
Settings Navigation
- Click Settings in the left menu bar of your Filemonk dashboard
- Select Other from the settings menu
- Locate the Notifications section within Languages & Notifications
Configuring Notification Preferences
Filemonk offers three main categories of notifications that you can enable or disable based on your preferences and business needs.
Promotional Email Notifications
Stay informed about new features, updates, and improvements to the Filemonk platform.
New Features & Updates Toggle
- In the Notifications section, locate the Notify me about new features & updates checkbox
- Check the box to receive emails about platform improvements, new functionality, and important announcements
- Uncheck to stop receiving promotional communications from Filemonk
These emails help you discover new capabilities that can enhance your digital product delivery and improve customer experience.
Usage Report Notifications
Receive regular reports about your store's digital product performance and resource consumption.
Weekly/Monthly Usage Reports Toggle
- Find the Notify me about weekly/monthly usage checkbox in the notifications section
- Enable this option to receive detailed usage reports via email
- Reports include metrics such as:
- Number of digital orders processed
- Total downloads by customers
- Bandwidth consumption and remaining limits
- Upload storage usage and limits
- Top-performing digital products
Usage reports help you track business growth, monitor resource consumption, and make informed decisions about plan upgrades.
License Key Exhaustion Alerts
Proactively monitor your license key inventory to prevent stockouts and customer disappointment.
License Exhaustion Warning Setup
- Check the Send email when licence keys are about to be exhausted checkbox
- Configure the warning threshold using the percentage field that appears
- Set your preferred threshold (1-99%) for when you want to receive alerts
- The default threshold is 80%, meaning you'll be notified when 80% of your license keys are used
Automated Email Types You'll Receive
Understanding the different types of automated emails helps you prepare for and respond to various scenarios in your digital product business.
Plan Limit Notifications
Filemonk automatically monitors your plan usage and sends alerts when you approach or exceed your limits.
Bandwidth Limit Alerts
- 50% Usage Warning: Early notification when you've used half your monthly bandwidth
- 80% Usage Warning: Preparation alert to consider plan upgrades or usage optimization
- 90% Usage Warning: Urgent notification that you're approaching your limit
- 100% Limit Reached: Critical alert that downloads are fully used, with upgrade or usage fee information
Order Limit Notifications
- Milestone Warnings: Alerts at 50%, 80%, and 90% of your monthly order processing limit
- Limit Reached: Notification when you've processed your full monthly order allocation
- Upgrade Prompts: Information about plan upgrades to continue processing orders
Fair Usage Policy Alerts
Monitor bandwidth consumption beyond your plan limits to understand potential overage charges.
Fair Usage Monitoring
- Overage Warnings: Notifications when you exceed your plan's included bandwidth
- Usage Percentage: Clear indication of how much over your limit you've gone
- Policy Information: Details about fair usage policies and potential additional charges
License Key Management Alerts
Stay informed about your license key inventory status to maintain uninterrupted service.
Exhaustion Warnings
- Threshold Alerts: Notifications when license usage reaches your configured percentage
- Product-Specific Warnings: Separate alerts for different license key categories or tags
- Urgent Notifications: Critical alerts when license keys are completely exhausted
Inventory Management
- Replenishment Reminders: Suggestions to add more license keys before stockouts
- Usage Patterns: Information about which products are consuming licenses fastest
Business Intelligence Reports
Comprehensive usage reports provide insights into your digital product performance.
Weekly/Monthly Reports Include
- Order Volume: Number of digital orders processed during the reporting period
- Download Activity: Total customer downloads and engagement metrics
- Bandwidth Consumption: Detailed breakdown of data transfer usage
- Storage Utilization: Upload storage consumption and remaining capacity
- Top Products: Best-performing digital products by downloads and revenue
- Growth Trends: Period-over-period comparison of key metrics
Administrative Notifications
Important system and account-related communications to keep your store running smoothly.
CSV Export Confirmations
- Report Generation: Notifications when requested CSV exports are ready for download
- Download Links: Direct access to generated reports and data exports
Managing Email Frequency and Content
Optimize your notification experience by understanding how to balance staying informed with avoiding email overload.
Notification Timing
- Real-time Alerts: Critical notifications (limit reached, license exhausted) are sent immediately
- Scheduled Reports: Usage reports are sent on weekly or monthly schedules
- Milestone Warnings: Threshold alerts are triggered once per milestone to avoid spam
Email Customization
- Language Settings: Notifications are sent in your configured store language
- From Address: Emails come from "Kartik from Filemonk <support@filemonk.io>"
- Subject Lines: Clear, descriptive subjects that indicate the type and urgency of notifications
Managing Multiple Stores
If you manage multiple Shopify stores with Filemonk:
- Store-Specific Notifications: Each store's notifications are sent separately
- Consolidated Reporting: Consider using the same email address for related stores
- Threshold Coordination: Set appropriate thresholds based on each store's volume and patterns
Troubleshooting
Symptom | Likely Cause | Fix |
|---|---|---|
Not receiving any notifications | Email address not configured or notifications disabled | Verify email address in Shopify settings and enable notifications in Filemonk |
Missing usage reports | Usage report notifications disabled | Enable "weekly/monthly usage" notifications in Settings > Other |
License alerts not working | Threshold not configured or set too high | Check license exhaustion settings and adjust threshold percentage |
Emails going to spam | Email filters blocking Filemonk emails | Add support@filemonk.io to your email whitelist |
Receiving duplicate notifications | Multiple admin accounts with same email | Check if multiple team members have the same notification email configured |
Wrong language in emails | Store language setting incorrect | Update language setting in Settings > Other |
FAQs
Q: How often will I receive usage reports?
A: Usage reports are sent weekly or monthly depending on your store's activity level and plan type. The exact frequency is determined automatically based on your usage patterns.
Q: Can I change the email address that receives notifications?
A: Notifications are sent to the primary email address associated with your Shopify store. To change this, update your email address in the "Notifications" field in the "Notifications" section under "Languages & Notifications" and click "Save"
Q: What happens if I disable all notifications?
A: You'll stop receiving all automated emails from Filemonk, including critical alerts about plan limits and license exhaustion. This could result in service interruptions if you exceed limits without warning.
Q: Can I set different license exhaustion thresholds for different products?
A: Currently, the license exhaustion threshold applies globally to all license keys. You cannot set different thresholds for different products or license categories.
Q: How quickly are limit notifications sent?
A: Critical notifications like plan limits reached or license keys exhausted are sent immediately when the threshold is crossed. Warning notifications are sent once per milestone to avoid spam.
Q: Can I receive notifications for multiple stores in one email?
A: Each Shopify store with Filemonk installed sends separate notifications. If you want consolidated reporting, you can use the same email address for multiple stores.
Q: What should I do if I'm not receiving expected notifications?
A: First, check that notifications are enabled in Settings > Other. Then verify your email address in Shopify settings and check your spam folder. If issues persist, contact Filemonk support.
Q: Do usage reports include revenue information?
A: Usage reports focus on technical metrics like downloads, bandwidth, and order volume. For revenue information, use your Shopify analytics in combination with Filemonk's product performance data.
Updated on: 13/08/2025
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