How much does Filemonk cost?
Filemonk has multiple plans, each designed to be as affordable as possible through every stage of your Shopify journey. All plans have an order limit, and you should select one based on how many orders you expect to get per month. All plans are subject to a fair usage policy.
To see the latest plans and their prices, click 'Plans' in the left menu bar. Click on each of the plans to see the features.
What do you mean by "order limit"?
Order limit is the number of digital orders Filemonk will process for a billing cycle. For example - on the Lite plan, Filemonk will process upto 100 orders containing digital products per month. The order limit resets every month on the reset date mentioned on the Home page of your Filemonk dashboard.
Does the size of files or number of downloads affect the order limit?
No, your usage of Filemonk is only based on the number of orders. Customers can download the file as many times as they want to, and there's no limit on size of file either. All orders and downloads are subject to a fair usage policy.
What happens if I cross the order limit?
On the Free plan, Filemonk will stop processing orders. You need to upgrade your plan to ensure customers get their downloads.
Are imported orders counted towards the order limit?
If you import existing orders on your store to Filemonk, they will be considered towards your plan limit. Before importing your orders, get in touch with us to understand the charges you may incur.
For paid plans, Filemonk will continue sending downloads & you will be charged a fee per order above the plan limit. Example - the Lite plan allows you to sell 100 digital orders per month. If you end up with 250 orders, you will be charged (250-100) * 0.15 = $22.5 in additional fees.
What is app spending limit?
Filemonk issues usage charges which can include a spending limit that prevents charges from exceeding a maximum threshold over the duration of the billing period. The $2000 app spending limit is put in place for additional usage fee upon extra orders after exceeding the plans order limit. The charges will only take place if the order limit is exceeded, if not, there will be no additional charges outside of the monthly subscription charge.
What is the fair usage policy?
The fair usage policy refers to the total gigabytes (GB) of data downloaded per month. While Filemonk allows customers to download files as many times as they want and there is no limit on the size of files for individual orders, there is an overall monthly data/download usage limit in place to ensure fair usage of resources. If the total data usage exceeds the limit in your plan, additional charges may apply. This policy ensures that all users have access to fair and adequate resources without any single user disproportionately affecting the service quality for others. Please refer to the table below for plan limits and additional charges per plan.
What happens when I exceed the fair usage policy limit?
When you exceed the fair usage policy limit, a team member from Filemonk will reach out to you. We will walk you through corrective actions - such as uploading your files to Google Drive or Dropbox. By taking corrective actions, you can reduce your bandwidth and avoid any charges for fair usage policy.
Our team will do their best to reach out to you repeatedly until we hear from you. In case we don't hear from you, your store's downloads will be blocked. At this point, you can reach out to us to unblock the downloads and take one of the following actions -
Upgrade your plan to increase the fair usage policy limit.
Upload your files to Google Drive or Dropbox, and link them to products in Filemonk.
Agree to the fair usage policy charges mentioned above.
If you agree to the fair usage policy charges, downloads from your store will be enabled and a new billing cycle will begin. Filemonk will charge you for additional usage only if you exceed the fair usage policy limit in the new billing cycle.
To see the latest plans and their prices, click 'Plans' in the left menu bar. Click on each of the plans to see the features.
What do you mean by "order limit"?
Order limit is the number of digital orders Filemonk will process for a billing cycle. For example - on the Lite plan, Filemonk will process upto 100 orders containing digital products per month. The order limit resets every month on the reset date mentioned on the Home page of your Filemonk dashboard.
Does the size of files or number of downloads affect the order limit?
No, your usage of Filemonk is only based on the number of orders. Customers can download the file as many times as they want to, and there's no limit on size of file either. All orders and downloads are subject to a fair usage policy.
What happens if I cross the order limit?
On the Free plan, Filemonk will stop processing orders. You need to upgrade your plan to ensure customers get their downloads.
Are imported orders counted towards the order limit?
If you import existing orders on your store to Filemonk, they will be considered towards your plan limit. Before importing your orders, get in touch with us to understand the charges you may incur.
For paid plans, Filemonk will continue sending downloads & you will be charged a fee per order above the plan limit. Example - the Lite plan allows you to sell 100 digital orders per month. If you end up with 250 orders, you will be charged (250-100) * 0.15 = $22.5 in additional fees.
What is app spending limit?
Filemonk issues usage charges which can include a spending limit that prevents charges from exceeding a maximum threshold over the duration of the billing period. The $2000 app spending limit is put in place for additional usage fee upon extra orders after exceeding the plans order limit. The charges will only take place if the order limit is exceeded, if not, there will be no additional charges outside of the monthly subscription charge.
What is the fair usage policy?
The fair usage policy refers to the total gigabytes (GB) of data downloaded per month. While Filemonk allows customers to download files as many times as they want and there is no limit on the size of files for individual orders, there is an overall monthly data/download usage limit in place to ensure fair usage of resources. If the total data usage exceeds the limit in your plan, additional charges may apply. This policy ensures that all users have access to fair and adequate resources without any single user disproportionately affecting the service quality for others. Please refer to the table below for plan limits and additional charges per plan.
| Plan | Monthly Fair Usage Policy | Additional Charges |
|---|---|---|
| Lite | 4TB | $0.075 per GB above fair usage policy limit |
| Plus | 4TB | $0.075 per GB above fair usage policy limit |
| Enterprise | 5TB | $0.075 per GB above fair usage policy limit |
| Pro | 6TB | $0.075 per GB above fair usage policy limit |
What happens when I exceed the fair usage policy limit?
When you exceed the fair usage policy limit, a team member from Filemonk will reach out to you. We will walk you through corrective actions - such as uploading your files to Google Drive or Dropbox. By taking corrective actions, you can reduce your bandwidth and avoid any charges for fair usage policy.
Our team will do their best to reach out to you repeatedly until we hear from you. In case we don't hear from you, your store's downloads will be blocked. At this point, you can reach out to us to unblock the downloads and take one of the following actions -
Upgrade your plan to increase the fair usage policy limit.
Upload your files to Google Drive or Dropbox, and link them to products in Filemonk.
Agree to the fair usage policy charges mentioned above.
If you agree to the fair usage policy charges, downloads from your store will be enabled and a new billing cycle will begin. Filemonk will charge you for additional usage only if you exceed the fair usage policy limit in the new billing cycle.
Updated on: 26/09/2024
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