Articles on: Downloads

Let customers download files from Customer Account page

Filemonk now brings a new way to enhance your Shopify store’s customer accounts. With support for Shopify’s Customer Accounts Extensions, you can add buttons that let customers easily download and access files, creating a smoother and more personalized experience.


Why use Customer Account Extensions

  1. Customers are forced to sign in to their accounts to download any files giving your customers a more personalized experience.
  2. Since customers are forced to log in, your digital files are secure preventing illegal distribution.
  3. Customers can easily and quickly access all of their downloads in their accounts. This eliminates the need to check your emails to access all of your past order downloads.


Watch tutorial video



How to set it up

  1. Head to 'Settings' from the left menu bar and click on 'Download Page'
  2. Scroll down to find the option ' Customer Account Page' under 'Download Files from'.

  1. Click on 'Settings > Checkout' in Step 1 to head to your checkout editor to setup the download buttons and then click on the 'Customize' button.

  1. Click on 'Apps' icon and look for Filemonk's extensions collection that allows you to configure the download button on various pages. Click on the '+' icon on each block to add the download button to the relevant page and to preview it. Once you've added it, click 'Save' on the top right.



Extension types


Required Extensions


  1. Download Page: This is a full page extension that makes it possible to download files from the Customer Account page. This extension is mandatory.


  1. Order Download Button: It adds a “Download” button in the top right corner of Order Status page and to the “Orders” page. Additionally, it enhances the order index page - a section within customer accounts that displays all orders placed by the customer - by adding convenient access download buttons next to each order containing digital products. This makes it incredibly easy for customers to identify and access their digital purchases from their order history.



**Optional Extensions **


Enable at least one of the options below along with the required extensions.


  • Products Download: It adds a section that shows the products with downloads and a “Download” button next to each product on the 'Order Status' page.


  • Summary Download Button: It adds a “Download” button underneath each product on the right side.


  • Download button: Adds Thank you message and Download button to Thank you and Order Status page.


Customization

Filemonk allows customization of the text and content of the button on all extensions that appear on Orders and Order Status pages as well as the Download Page.


  1. **Order and Order Status Page: **
  • Go to the 'Settings' in the left menu bar.
  • Click on 'Download Page'.
  • Under 'Orders', click the 'Customize' button.



Thank You Extension:

  • Customize the thank-you message shown to customers (e.g., "Thanks for your purchase! Click the button below to access your files.").
  • Edit the button text to suit your needs (e.g., "Access downloads").


For Other Extensions:

  • Customize the button text that appears for product downloads (e.g., "Download files"/ "Access your files").
  • Add a subtitle under the product name (e.g., "Downloads available"/ "Digital Downloads here").


Be sure to preview your changes on the right of the page and click 'Save changes' on the top right when you're done!



  1. Download page
  • Go to the 'Settings' in the left menu bar.
  • Click on 'Download Page'.
  • Under 'Download page', click the 'Customize' button



The 'Download page' customization offers multiple options:


  1. Colors & Content


  • Edit the thank-you message and personalize it with liquid variables by clicking on 'Variables' above the field provided and add in variables like {{order.name}}: Order number , {{shop.name}}: Store name and {{customer.name}}: Customer name.
  • Change the button text for the download button to download files. (e.g., "Download").
  • Enable/ Disable checkbox for 'Show product & order prices' and 'Show product images' as per your preference.
  • Set a custom label for downloadable products.


Be sure to preview your changes on the right of the page and click 'Save changes' on the top right when you're done!



  1. Download limits


  • Max Downloads: Set the maximum number of times a file can be downloaded (e.g., 100 downloads). Leave blank for unlimited.
  • Download Days: Set the number of days downloads are available (e.g., 30 days). Leave blank for no limit.
  • Customize: Enable the checkbox for 'Show limits on Download Page' to show download limits to customers.
  • Error: Edit the text for limits and add an error message.


Use the right pane to preview how limits will appear to customers and click 'Save changes' on the top right when you're done!



Limitations

  1. Customer Account download page does not support audio/video streaming.
  2. If you use the "Download Button" extension on Thank You page, customers will be redirected to Order Status page and will then need to click "Download" again on that page to access their files. This is due to Shopify limitations and it will be resolved in future updates.


Updated on: 05/12/2024

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