Send email with download links automatically

Filemonk can automatically send emails with download links to customers immediately after they purchase digital products from your Shopify store. This feature eliminates manual work and ensures customers receive their digital content instantly upon completing their order.

Setting Up Automatic Email Delivery

To enable automatic emails with download links, you need to configure two main settings in your Filemonk dashboard.

Accessing Email Settings

1. Open your Filemonk app from your Shopify admin panel
2. Navigate to Settings from the main navigation menu and choose the 'Email' tab

Enabling Order Processing

The first step is to enable Filemonk to process digital orders from your store.

1. Locate the "Process digital orders" toggle in the email settings section
2. Turn on the toggle to enable automatic order processing
3. This setting allows Filemonk to detect when customers purchase products with digital assets

Important: Both toggles must be enabled for automatic emails to work. The "Process digital orders" setting controls whether Filemonk processes orders at all, while "Send email" controls whether emails are actually sent to customers.

Enabling Email Notifications

After enabling order processing, you need to activate email sending.

1. Find the "Send email" toggle in the same email settings section
2. Turn on this toggle to enable automatic email notifications
3. When both toggles are enabled, customers will automatically receive emails when they purchase digital products

What the Automatic Email Contains

When a customer purchases a digital product, they receive a professionally formatted email that includes:

Email Header and Branding

• Your store name and logo (if configured)
• Customizable "from" name and email address
• Professional email styling with your brand colors

Download Access

• A prominent download button that links directly to the customer's secure download page
• The button text is customizable (default: "Download your files")

Product Information

• List of all digital products purchased in the order
• Individual file names, types, and sizes for each digital asset
• Clear organization by product variant if multiple items were purchased

Customer Details

• Order information including order number and customer name
• Customer email address for reference
• Purchase confirmation details

Footer Content

• Customizable footer text for additional information or support details
• Unsubscribe options for customers who don't want future emails
• Optional "Powered by Filemonk" branding (can be removed with paid plans)

Customizing Email Templates

Filemonk provides extensive customization options for your automatic emails to match your brand including basic settings like from name/ address, subject, email body, button text, footer text and email styling options like colors, button styling, logo upload, font selection, custom CSS. Dynamic variable can also be added in the email

Here's our detailed guide on how to customize your email template

Email Verification and Deliverability

For reliable email delivery, especially with custom email addresses, you need to verify your sending address and complete DKIM authentication

Testing Your Email Setup

Before going live, it's important to test your automatic email configuration.

Sending Test Emails

1. Complete your email settings configuration
2. Save all changes in the Settings page
3. Create a test order in your Shopify store with a digital product
4. Verify that the email is sent automatically and contains the correct information
5. Check that the download link works and provides access to the digital files

Troubleshooting Email Delivery

If emails aren't being sent automatically:

• Verify both "Process digital orders" and "Send email" toggles are enabled
• Confirm your email address is verified (check for verification status indicators)
• Ensure your products have digital assets properly linked in Filemonk
• Check that your Shopify orders contain products configured with digital files

Advanced Email Settings

Filemonk provides additional options for fine-tuning your automatic email system.

Order Status Conditions

You can configure when emails are sent based on order status:

• Financial status: Only send emails for paid orders, pending payments, etc.
• Fulfillment status: Control sending based on order fulfillment state
• Shipment status: Coordinate with physical shipping if you sell both digital and physical products

Shopify Integration

When automatic emails are sent, Filemonk can also:

• Mark order line items as fulfilled in Shopify automatically
• Add tracking information to the Shopify order
• Exclude certain products from fulfillment based on tags

Troubleshooting

Common issues and solutions for automatic email delivery:

FAQs

Q: How quickly are emails sent after a customer places an order?

A: Emails are typically sent within 1-2 minutes of order completion, as soon as Shopify notifies Filemonk of the new order.

Q: Can I customize the email template for different products?

A: Currently, Filemonk uses one email template for all automatic emails, but you can use dynamic variables to personalize content based on the specific order and products.

Q: What happens if a customer's email address is invalid?

A: If the customer email is missing or invalid, Filemonk will send an alert to your store email address notifying you to fulfill the order manually.

Q: Can I disable automatic emails for specific products?

A: Yes, you can control this by managing which products have digital assets linked in Filemonk. Only orders containing products with digital assets will trigger automatic emails.

Q: Do automatic emails count against my plan limits?

A: Yes, automatic emails count toward your monthly email quota based on your Filemonk plan. You can monitor usage in your dashboard.

Q: Can customers unsubscribe from automatic emails?

A: Customers can unsubscribe from promotional emails, but automatic order fulfillment emails for purchases they made cannot be unsubscribed from as they contain essential purchase information.

Q: What file types are supported for digital products?

A: Filemonk supports all file types for digital delivery, including PDFs, images, videos, audio files, software, and external links to digital content.

Q: Can I send emails in different languages?

A: Email templates can be customized with any text content, so you can write your subject, body, and footer text in any language. However, the interface elements (like buttons) will remain in English.

Updated on: 30/07/2025