Switch from another app to Filemonk
Switching from another Shopify app to Filemonk is straightforward and designed to ensure your customers continue accessing their digital products without interruption. This comprehensive guide walks you through uploading your files, linking them to products, testing your setup, configuring download delivery, and importing all your existing orders to maintain seamless customer access.
- Set Up Files and Products
The first step when you switch from another app to Filemonk is uploading your digital files to the Content library.
Follow this guide to import your configuration in bulk Filemonk. You'll prepare a CSV containing your file names and the products you want to link them to. Upload it to Filemonk and we'll handle everything else.
After uploading files, you need to connect them to your existing Shopify product listings to create digital products.
Important: Make sure your Shopify products are already created before linking files. If you need to create new products, visit your Shopify admin > Products section first.
- Configure email
Next, update your email settings to send download links immediately after purchase. Customize the template to add your brand colors. You can also add a 'Download' button to Thank You page.
- Import Your Existing Orders
The final step to switch from another app to Filemonk is importing all your past orders so existing customers can access their files.
Advanced Tips
Here are some additional considerations when you switch from another app to Filemonk:
- Bulk operations: Use the Orders page to send emails to multiple customers at once if needed
- CSV export: Export order data for record-keeping or analysis purposes
- Fraud protection: Enable fraud detection settings to protect against suspicious downloads
- Watermarking: Set up PDF watermarking for additional content protection
- Analytics: Monitor download statistics and customer engagement from the dashboard
Troubleshooting
Common issues and solutions when switching from another app to Filemonk:
Symptom | Likely Cause | Fix |
|---|---|---|
Files not downloading | Files not properly linked to products | Check Digital products section and re-link files |
Customers not receiving emails | Email delivery disabled | Enable email delivery in Settings > Email |
Import process failed | Server error or timeout | Contact support for assistance |
Download links expired | Download limits exceeded | Adjust download limits in Settings |
Test order not working | Payment gateway issues | Use Bogus gateway or 100% discount code |
FAQs
Common questions about switching from another app to Filemonk:
Q: Will my existing customers lose access to their files during the switch?
A: No, once you import orders, customers receive new download links immediately and maintain access to their purchased files.
Q: How long does the order import process take?
A: Import processing typically takes 15-60 minutes depending on the number of orders, but runs in the background so you can continue using Filemonk.
Q: Do imported orders count toward my plan limits immediately?
A: No, imported orders only count toward your plan when customers actually download their files, not when imported.
Q: Can I customize the email template before importing orders?
A: Yes, it's recommended to update your email template in Settings > Email before starting the import to inform customers about the transition.
Q: What happens if a customer's email address is missing from an order?
A: Orders without email addresses will be imported but customers won't receive automatic notifications. You can manually send download links from the Orders page.
Q: Can I test the import process with a few orders first?
A: The import processes all eligible orders at once and cannot be done partially. Ensure your setup is fully tested before importing.
Q: What file types does Filemonk support for digital products?
A: Filemonk supports virtually all file types including PDFs, images, videos, audio files, zip archives, and documents.
Q: How do I handle products that require manual fulfillment?
A: Mark these as "Custom products" in the Digital products section, which allows manual file upload for each order after purchase.
Updated on: 08/09/2025
Thank you!