Disable access for high risk orders
Filemonk's fraud protection feature automatically detects and blocks access to digital downloads for orders that Shopify identifies as high-risk or potentially fraudulent. This powerful security measure helps protect your digital products from unauthorized access while leveraging Shopify's sophisticated fraud analysis algorithms to make informed decisions about order legitimacy.
Accessing Fraud Protection Settings
Navigate to the fraud protection configuration through your Filemonk settings to enable automatic blocking of high-risk orders.
Settings Navigation
- In your Filemonk app, go to Settings > Order Settings.
- Scroll to the Fraud Protection section to enable automatic blocking of high-risk orders.
- Toggle the Fraud protection switch to enable automatic fraud detection
- Click Save changes to activate the fraud protection feature
The fraud protection feature provides automatic security for your digital products by analyzing order risk data from Shopify.
Note: Fraud protection is only available on paid Filemonk plans. Free plan users will see an upgrade prompt when attempting to enable this feature.
How Fraud Protection Works
When enabled, Filemonk automatically checks the order's fraud risk using Shopify's risk assessment data and disables access to downloads if the risk is determined to be high. The system processes risk data provided by Shopify's fraud detection algorithms, which analyze various factors including payment patterns, customer behavior, and order characteristics.
Understanding Fraud Detection Process
Filemonk implements a sophisticated fraud detection workflow that integrates seamlessly with Shopify's risk assessment systems.
Automatic Risk Assessment Timeline
- Order Creation: When a customer places an order containing digital products, Filemonk receives the order data from Shopify
- Processing Delay: The system waits 15 seconds after order creation to allow Shopify's fraud analysis algorithms to complete their assessment
- Risk Evaluation: Filemonk queries Shopify's OrderRisk API to retrieve the fraud risk recommendation for the order
- Automatic Action: If Shopify recommends canceling the order due to high fraud risk, Filemonk automatically revokes access to all digital downloads
Shopify Risk Data Integration
Filemonk relies on Shopify's comprehensive fraud detection system, which analyzes multiple data points to assess order legitimacy:
- Payment method and billing information verification
- Customer account history and behavior patterns
- Geographic and IP address analysis
- Order value and product selection patterns
- Machine learning algorithms trained on fraud patterns across the Shopify platform
Fraud Detection Indicators
When an order is flagged as potentially fraudulent, Filemonk automatically:
- Sets the order status to "flagged as fraud" with a timestamp
- Revokes access to all digital downloads for that order
- Marks the fraud check as completed to prevent duplicate processing
- Maintains detailed logs for merchant review and potential appeals
Merchant Experience and Order Management
Understand how fraud detection appears in your Filemonk dashboard and how to manage flagged orders effectively.
Fraud Detection Alerts
When an order is automatically flagged for fraud, you'll see clear indicators in your Filemonk dashboard:
- Fraud Detected Banner: A prominent warning banner appears on the order details page stating "This order has a high fraud risk. Access was disabled automatically."
- Access Status: The order's access section shows "Access disabled" with the timestamp when fraud was detected
- Order Notes: The Orders list displays a fraud detection indicator in the Notes column
Customers will see the page shown below when they try to access the link to download page for orders marked as high risk fraud.
Manual Override Options
Merchants retain full control over access decisions and can override automatic fraud detection when necessary:
Enabling Access for Flagged Orders
- Navigate to the specific order in your Orders tab In Filemonk
- Locate the Access section on the order details page and review the fraud detection banner and assess the order legitimacy
- Click the Enable button to restore customer access to downloads
- The system will immediately allow the customer to access their digital files
Disabling Access for Legitimate Orders
You can also manually disable access for orders that weren't automatically flagged:
- Open the order details page for any order
- In the Access section, click the Disable button
- Customer access to downloads will be immediately revoked
Customer Impact and Download Enforcement
Understand how fraud protection affects the customer experience and download access.
Download Blocking Mechanism
When an order is flagged for fraud, Filemonk implements comprehensive download blocking:
- Complete Access Revocation: All download links become inactive for the flagged order
- Error Messages: Customers attempting to access downloads receive clear error messages explaining that access has been disabled
- Immediate Enforcement: The blocking takes effect immediately after fraud detection, preventing any further download attempts
Customer Communication
Customers whose orders are flagged for fraud will experience:
- Download Page Access: The download page may still be accessible, but all download buttons will be disabled
- Error Notifications: Clear messages indicating that download access has been temporarily disabled
- Support Guidance: Instructions to contact the merchant if they believe the fraud detection was incorrect
Impact on Order Fulfillment
Fraud-flagged orders are handled differently in the fulfillment process:
- Email Notifications: Download emails may still be sent, but the links will not provide access to files
- Order Status: The order remains in the system but with restricted access to digital content
- Merchant Review: Orders await merchant review and potential manual override
Advanced Tips
- Regular Monitoring: Check your Orders tab regularly for fraud detection alerts and review flagged orders promptly
- Customer Communication: Proactively reach out to customers whose orders are flagged to verify legitimacy and provide excellent service
- Pattern Recognition: Monitor fraud detection patterns to identify potential issues with your product setup or customer base
- Shopify Integration: Ensure your Shopify store's fraud settings are properly configured to work optimally with Filemonk's detection system
- Documentation: Keep records of manual overrides and their outcomes to improve your fraud assessment process
Known Limitations
- Shopify Data Dependency: Fraud protection relies entirely on Shopify's risk assessment data, which may not be perfect or catch all fraudulent orders
- Processing Delay: There is a 15-second delay between order creation and fraud checking to allow Shopify's analysis to complete
- False Positives: Legitimate orders may occasionally be flagged as fraudulent, requiring manual review and override
- Manual Review Necessity: The system cannot guarantee 100% accuracy, and merchants should still review flagged orders manually
- Paid Feature Only: Fraud protection is only available on paid Filemonk plans and cannot be used with free accounts
- No Partial Protection: The system either blocks all downloads for an order or allows all downloads - there is no partial access control
Troubleshooting
Symptom | Likely Cause | Fix |
|---|---|---|
Fraud protection not working | Setting not enabled or not on paid plan | Enable fraud protection toggle and upgrade to paid plan if necessary |
Legitimate orders flagged as fraud | Shopify's risk assessment false positive | Manually enable access using the Enable button on order details page |
Manual override not working | Browser caching or session issues | Refresh the page and try again, or contact support if issue persists |
Customers still accessing flagged orders | Fraud check not completed yet | Wait for 15-second processing delay or manually disable access |
No fraud detection alerts | Orders may not meet Shopify's fraud criteria | Review Shopify's fraud settings and ensure proper integration |
Download links still working after flagging | System synchronization delay | Check order status and manually disable access if necessary |
FAQs
Q: How does Shopify determine if an order is fraudulent?
A: Shopify uses sophisticated machine learning algorithms that analyze payment patterns, customer behavior, geographic data, and historical fraud patterns across their platform. The system considers factors like billing/shipping address mismatches, unusual purchasing patterns, and payment method risk indicators.
Q: Can I manually override fraud detection decisions?
A: Yes, merchants have full control over access decisions. You can enable access for orders that were automatically flagged or disable access for orders that weren't flagged using the Enable/Disable buttons in the order details page.
Q: What should I do if a legitimate customer's order is flagged as fraudulent?
A: Review the order details carefully, verify the customer's identity through additional communication if needed, then use the Enable button in the Access section to restore their download access. Consider reaching out to the customer to explain the security measure.
Q: How long does it take for fraud detection to process after an order is placed?
A: Filemonk waits 15 seconds after order creation to allow Shopify's fraud analysis to complete, then immediately processes the risk assessment. Most fraud checks are completed within 30 seconds of order placement.
Q: Does fraud protection work with other Filemonk security features?
A: Yes, fraud protection works alongside other security features like download limits, refunded order protection, and manual access controls. All security measures are evaluated independently and can be used together.
Q: What happens if I disable fraud protection after orders have been flagged?
A: Disabling fraud protection only affects future orders. Previously flagged orders will remain flagged and require manual review and override to restore access.
Q: Can customers appeal fraud detection decisions?
A: Customers should contact you directly if they believe their order was incorrectly flagged. As the merchant, you have the authority to review and override fraud detection decisions based on your assessment of the situation.
Q: Does fraud protection affect license keys and external links?
A: Yes, fraud protection blocks access to all types of digital content including downloadable files, license keys, and external links associated with the flagged order.
Updated on: 20/08/2025
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