Send download links for orders without an email
When customers purchase digital products but only provide a phone number during checkout, Filemonk cannot automatically send download links via email. This feature allows merchants to send download links for orders without email by entering the customer's email address directly from the order details page, ensuring no customer misses their digital purchases.
Identifying Orders with Failed Email Delivery
Filemonk makes it easy to spot orders where email delivery has failed due to missing email addresses. These orders are clearly marked throughout the system so you can quickly take action to help your customers access their digital downloads.
Finding Failed Deliveries in the Orders List
- Navigate to Orders from the left menu in your Filemonk dashboard
- Look for orders displaying a Delivery failed badge in the Note column
- This badge appears when a customer provided only a phone number during checkout and no email address was available
Viewing Detailed Order Information
- Click on any order with a Delivery failed badge to view the complete order details
- At the top of the order page, you'll see an Email not delivered warning banner explaining that the customer did not receive their download link
- The banner includes a direct link to learn more about resolving email delivery issues
- In the Events section, you'll see "No email sent" instead of a delivery timestamp, confirming the delivery failure
Send Download Links for Orders Without Email
Once you've identified an order that needs manual email delivery, you can quickly send download links for orders without email directly from the order details page. This process ensures your customer receives their digital products promptly.
Using the Send Email Feature
- From the order details page, locate the Send Email button in the top-right corner of the page
- Click Send Email to open the email delivery modal
- Enter the customer's email address in the Email address field - this field is required and cannot be left empty
- Optionally, check Save email to customer profile to update the customer's record with this new email address for future orders
- Click Send email to deliver the download links immediately to the specified email address
Verifying Successful Email Delivery
- After sending the email, check the Events section on the order details page for confirmation
- You should see a new entry showing "Email sent at [timestamp]" confirming successful delivery
- The Email not delivered banner will disappear from the top of the page
- The order's status in the main Orders list will update to remove the Delivery failed badge
Preventing Future Email Delivery Issues
To minimize the number of orders requiring manual email intervention, consider implementing proactive solutions that make digital downloads more accessible to all customers regardless of their contact information preferences.
Adding Download Buttons to Thank You Pages
To make it easier for customers, it is highly recommended to add a download button directly to the thank you page that allows customers who provided a phone number during checkout to access their files immediately after purchase without needing to navigate through emails.
Troubleshooting
Common issues when sending download links to orders without email addresses and their solutions.
Symptom | Likely Cause | Fix |
|---|---|---|
Send Email button is grayed out | Order has no digital products or access is disabled | Verify the order contains digital items and access is enabled |
Email field shows validation error | Invalid email format entered | Enter a properly formatted email address (example@domain.com) |
Email sent but customer reports not receiving | Email went to spam folder or wrong address | Ask customer to check spam folder and verify email address spelling |
Events section shows no email confirmation | Email sending failed due to server error | Try sending the email again or contact Filemonk support |
FAQs
Common questions about sending download links for orders without email addresses.
Q: Can I send download links via SMS instead of email?
A: SMS delivery is currently in development. For now, you must collect an email address to send download links manually.
Q: Will the customer's profile be updated if I check "Save email to customer profile"?
A: Yes, this will update the customer record in both Filemonk and Shopify with the new email address for future communications.
Q: Can I bulk send emails to multiple orders without email addresses?
A: Currently, emails must be sent individually from each order's details page. Bulk email functionality is not available for manual sending.
Q: What happens if I enter an invalid email address?
A: The system will validate the email format and prevent sending if the address is invalid. You'll see an error message prompting you to enter a valid email.
Q: How can I prevent customers from checking out without providing an email?
A: This is controlled by your Shopify checkout settings. You can make email addresses required during checkout in your Shopify admin under Settings > Checkout.
Q: Will manually sent emails use my custom email template?
A: Yes, manually sent download emails will use your configured Filemonk email template and branding settings.
Updated on: 08/09/2025
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