Manually mark digital orders fulfilled in Shopify

Filemonk makes managing digital orders easy with a manual fulfillment feature, helping you keep your inventory accurate and your orders in check. This feature allows you to manually mark digital orders fulfilled in Shopify when you've sent digital content to customers outside of Filemonk's automatic process, ensuring your order status remains accurate across both platforms.

When to Use Manual Order Fulfillment

There are specific scenarios where manually marking orders fulfilled becomes essential for maintaining accurate order records. You might need this feature when automatic fulfillment doesn't work as expected, when you've delivered digital content through alternative methods, or when troubleshooting order status discrepancies between Filemonk and Shopify.

• Use when automatic fulfillment fails or doesn't trigger properly
• Apply when you've manually sent digital files to customers outside of Filemonk
• Helpful for correcting order status mismatches between systems
• Essential when fulfillment status doesn't update as expected in Shopify

How to Manually Mark Digital Orders Fulfilled

The process to manually mark digital orders fulfilled is straightforward and can be completed in just a few steps from your Filemonk dashboard.

Step 1: Navigate to Your Orders

From the Filemonk app, click on Orders from the left menu bar to access your order management dashboard. This will display all your digital orders with their current fulfillment status, payment information, and customer details.

Step 2: Select the Order to Fulfill

Locate and select the specific order you wish to mark as fulfilled by clicking on it from your orders list. This will open the detailed order view where you can see all the digital products, customer information, download history, and available actions for that particular order.

Step 3: Access the Mark Fulfilled Option

On the right side of the order details page, look for the More actions dropdown menu and select Mark order fulfilled from the available options. This action will initiate the manual fulfillment process for all digital products in the selected order.

Step 4: Confirm the Fulfillment

After clicking Mark order fulfilled, you'll receive either a success message confirming the order has been fulfilled successfully, or an error message if there's an issue with the fulfillment process. The system will automatically update the order status in both Filemonk and Shopify.

Understanding Fulfillment Results

When you manually mark an order fulfilled, Filemonk communicates directly with Shopify's fulfillment system to update the order status. The system provides clear feedback about the success or failure of this process.

Successful Fulfillment

When fulfillment completes successfully, you'll see a confirmation message and the Mark order fulfilled option will be removed from the More actions menu to prevent duplicate fulfillment attempts. The order status will be updated in both Filemonk and your Shopify admin panel.

Fulfillment Errors

If you receive an error message, this typically means the digital products in the order may already be marked fulfilled in Shopify, or there's a system restriction preventing Filemonk from updating the fulfillment status. The error banner will provide specific details about what went wrong and offer a direct link to contact the Support team for assistance.

Troubleshooting

If you encounter issues while manually marking orders fulfilled, here are the most common problems and their solutions.

FAQs

Here are answers to the most frequently asked questions about manually marking digital orders fulfilled.

Q: Will manually marking an order fulfilled send an email to the customer?

A: No, the manual fulfillment process only updates the order status in Shopify and does not trigger customer notification emails.

Q: Can I undo a manual fulfillment after it's been processed?

A: No, once an order is marked fulfilled in Shopify, this action cannot be reversed through Filemonk. You would need to handle any changes directly in your Shopify admin.

Q: Why don't I see the Mark order fulfilled option for some orders?

A: This option is automatically hidden for orders that have already been fulfilled, or if your shop's fulfillment settings are disabled.

Q: What happens if I get an error when trying to mark an order fulfilled?

A: Error messages typically indicate the order is already fulfilled or there's a system restriction. Contact the Support team through the error banner for assistance with specific error details.

Q: Does manual fulfillment affect my Filemonk plan usage or billing?

A: No, manually marking orders fulfilled does not count against your plan limits or affect your billing in any way.

Updated on: 09/09/2025