See download history for a digital order
The download history feature in Filemonk allows you to track all download attempts made by customers for their digital orders. This comprehensive log shows you exactly when customers accessed their files, helping you monitor usage patterns and provide better customer support when needed.
Accessing Download History
To view the complete download history for any digital order, you need to navigate through your Filemonk dashboard and locate the specific order you want to examine.
Step 1: Navigate to Orders
- Click Orders in the left menu bar of your Filemonk dashboard
- You'll see a table displaying all your digital orders with customer information, order details, and status
Step 2: Select the Order
- Browse through your orders table or use the search and filter options to locate the specific order
- Click on any order row from the table to select and view that order's details
- The order details page will load showing comprehensive information about the selected digital order
Step 3: Open Download History
- In the top right corner of the order details page, locate the More Actions dropdown button
- Click More Actions to reveal the available order management options
- Select See Download history from the dropdown menu
Understanding the Download History Display
When you click "See Download history", a popup modal will appear showing you a comprehensive list of all download attempts for that specific order.
Download History Information
The download history popup displays the following key information for each download attempt:
- File Name: The exact name of the digital file that was downloaded by the customer
- Download Time: The precise timestamp showing when the download occurred
- Download Status: Whether the download was completed successfully
Sorting and Organization
- Download actions are automatically sorted by most recent first, so you'll see the latest download attempts at the top of the list
- Each entry shows both the file name and the exact time the download occurred
- The timestamp format makes it easy to track customer activity patterns and identify when files were accessed
If a customer hasn't downloaded any files yet, you'll see a message stating "No files downloaded yet" in the popup. This helps you quickly identify orders where customers may need assistance accessing their digital products.
Using Download History for Customer Support
The download history feature is particularly valuable for providing excellent customer support and understanding customer behavior.
Troubleshooting Customer Issues
- When customers report problems accessing their files, check the download history to see if any download attempts were made
- Use the timestamp information to correlate customer complaints with actual download attempts
- Identify patterns where customers may be having difficulty accessing specific file types
Monitoring Usage Patterns
- Track which files are being downloaded most frequently from multi-file orders
- Identify customers who may need additional support if they haven't accessed their purchases
- Monitor download timing to understand when customers typically access their digital products after purchase
Troubleshooting
If you encounter issues with the download history feature, here are common solutions:
Symptom | Likely Cause | Fix |
|---|---|---|
Download history button not visible | Order has no digital products attached | Verify the order contains digital assets in Collections |
Empty download history for old orders | Customer hasn't accessed files yet | Contact customer to ensure they received download instructions |
Download history won't load | Temporary system issue | Refresh the page and try again |
FAQs
Here are answers to frequently asked questions about the download history feature.
Q: How long is download history stored?
A: Download history is stored permanently for all orders and cannot be deleted. This ensures you always have access to complete usage analytics.
Q: Can customers see their own download history?
A: No, download history is only visible to merchants through the Filemonk admin dashboard. Customers can access their files but cannot see detailed download logs.
Q: Does the download history show partial downloads?
A: The system logs when a download is initiated, but it doesn't track whether the download completed successfully or was interrupted.
Q: Can I export download history data?
A: Currently, download history can only be viewed through the popup modal interface. Export functionality is not available for individual order download logs.
Q: Why don't I see download history for some orders?
A: Download history only appears for orders that contain digital products with attached files. Orders without digital assets won't have download tracking.
Q: Does download history affect my bandwidth usage?
A: Yes, all downloads tracked in the history count toward your plan's bandwidth limits. You can monitor overall bandwidth usage in your dashboard analytics.
Updated on: 09/09/2025
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