Send digital products for orders with post purchase upsells
Filemonk allows you to sell digital products in post-purchase upsell flows by automatically tracking order updates and granting download access when new digital products are added to existing orders. This feature ensures customers receive immediate access to their upsell purchases without manual intervention, creating a seamless post-purchase experience.
How to Enable Post-Purchase Upsell Integration
Before customers can access digital products from post-purchase upsells, you need to enable order update tracking in your Filemonk settings.
Enabling Post-Purchase Digital Product Updates
- Navigate to Settings from your Filemonk dashboard main menu
- Click on the Orders tab in the settings interface
- Locate the Post-purchase upsells section under Shopify integrations
- Check the Enable post-purchase digital product updates checkbox
- The setting will automatically save when you enable it
Understanding How Post-Purchase Upsells Work
When post-purchase upsell integration is enabled, Filemonk automatically monitors changes to existing orders and updates download permissions accordingly.
Automatic Order Monitoring
- Order update detection: Filemonk receives notifications when orders are modified through Shopify webhooks
- Digital product identification: System automatically identifies when digital products are added to existing orders
- Instant access granting: Customers receive immediate download access to newly added digital products
- Permission management: Download permissions are updated automatically without manual intervention
Customer Experience
- Seamless access: Customers can immediately download upsell products after purchase
- Automatic notifications: Customers receive email notifications for newly added digital products (if email notifications are enabled)
- No additional steps: No need for customers to check out separately or wait for manual processing
Integration with Upsell Apps
This feature works seamlessly with popular Shopify post-purchase upsell applications to provide a complete solution.
Compatible Scenarios
- One-click upsells: Apps that add products to existing orders after initial checkout
- Thank you page offers: Upsells presented on the order confirmation page
- Email upsells: Follow-up offers that modify existing orders when accepted
- Cart abandonment recovery: Apps that add products to recovered orders
Technical Requirements
- Shopify webhook integration: Your upsell app must properly update orders through Shopify's order update API
- Digital product configuration: Upsell products must be properly configured in Filemonk with associated digital assets
- Order modification support: The upsell solution must modify existing orders rather than creating new ones
Monitoring Upsell Performance
Track how post-purchase upsells are performing and ensure customers are receiving proper access to their digital products.
Viewing Updated Orders
- Navigate to Orders from your Filemonk dashboard main menu
- Look for orders that show recent activity or updates
- Click on any order to view detailed information about added products
- Verify that new digital products appear in the order's download list
- Check that customers have received appropriate email notifications
Order Activity Indicators
- Updated timestamps: Orders show when they were last modified
- Product additions: New digital products appear in the order details
- Access status: All products show proper download access permissions
- Email delivery: Notification history shows emails sent for new products
Troubleshooting
Symptom | Likely Cause | Fix |
|---|---|---|
Upsell products not appearing in downloads | Feature not enabled in settings | Enable "Enable post-purchase digital product updates" in Settings > Integrations |
Customers not receiving access to upsells | Upsell app not updating orders properly | Verify your upsell app modifies existing orders rather than creating new ones |
No email notifications for upsells | Email notifications disabled | Check email settings and ensure notifications are enabled for order updates |
Upsell products missing digital assets | Products not configured in Filemonk | Ensure upsell products have associated digital assets in your Filemonk product configuration |
FAQs
Q: Do I need to enable this setting if I don't use post-purchase upsells?
A: No, only enable this setting if you actively offer digital products through post-purchase upsell flows. Unnecessary order monitoring can impact performance.
Q: Will customers receive separate emails for upsell products?
A: Yes, if email notifications are enabled, customers will receive notifications when new digital products are added to their order through upsells.
Q: Can I use this feature with any upsell app?
A: This feature works with upsell apps that properly modify existing Shopify orders. Apps that create entirely new orders may not trigger the integration.
Q: What happens if a customer's upsell is refunded?
A: If refund protection is enabled, access to refunded upsell products will be automatically revoked while maintaining access to the original order items.
Q: Does this feature work with subscription products?
A: Yes, the feature works with subscription-based digital products that are added through post-purchase upsell flows.
Q: How quickly do customers get access to upsell products?
A: Access is typically granted within minutes of the upsell purchase, as Filemonk receives real-time webhook notifications when orders are updated.
Updated on: 13/08/2025
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