• Send download links for orders without an email

  Filemonk typically requires an email to send download links for digital purchases. However, recognizing that some customers may only provide a phone number, Filemonk has updated its process. Now, the system avoids sending emails when only a phone number is provided and clearly indicates when an email delivery attempt has failed. Where to check Orders Page: Go to the 'Orders' page from the left menu in Filemonk. Search for a particular order and look in the 'Note' column for a messageSome readers

• Manage your digital orders

  The Orders tab in Filemonk provides a comprehensive dashboard for merchants to view, search, and manage all digital orders from their Shopify store. This centralized interface allows you to track order status, monitor customer downloads, send email notifications, and troubleshoot delivery issues efficiently. Accessing Your Orders Navigate to the Orders section from the main Filemonk meFew readers

• Disable access for high risk orders

  Filemonk's fraud protection feature automatically detects and blocks access to digital downloads for orders that Shopify identifies as high-risk or potentially fraudulent. This powerful security measure helps protect your digital products from unauthorized access while leveraging Shopify's sophisticated fraud analysis algorithms to make informed decisions about order legitimacy. Accessing Fraud Protection Settings Navigate to the fraud protection configuration through your Filemonk settingsFew readers

• Disable access for refunded, partially refunded or cancelled orders

  Filemonk automatically disables access for refunded orders to enhance your digital content's security by preventing customers from downloading files from orders that are no longer valid. When enabled, this feature automatically blocks access to downloads for fully refunded or cancelled orders, and restricts access to specific products for partially refunded orders, protecting your digital products effectively. How to Automatically Disable Access for Refunded Orders Before customers lose acFew readers

• Disable access to downloads for any order

  When you need to disable access to downloads for a specific order in Filemonk, you can control customer access at both the order level and individual product level. This feature is essential when customers fail to pay, request refunds, or when you need to restrict access for other business reasons. How to Disable Access to Downloads Navigate to Orders from your Filemonk dashboard, then click on the specific order where you want to disable access to downloads. The order management page pFew readers

• See download history for a digital order

  To see the download history for a digital order, click 'Orders' in the left menu bar. Select any order from the table. Click 'More Actions' 'See Download history' in the top right corner. You'll see a list of download actions, along with the file name and time in the popup. Download actions areFew readers

• Reset download limits for a digital order

  Filemonk allows you to reset download limits for customer orders when they need additional access to their purchased digital products. You can reset limits for an entire order or for specific products within an order, giving you flexible control over customer access to their digital content. Setting Up Download Limits Before resetting limits, you need to configure your download restrictions in your Filemonk settings. Configuring Download Limits Navigate to Settings from yourFew readers

• Manually mark digital orders fulfilled in Shopify

  Filemonk makes managing digital orders easy with a manual fulfillment feature, helping you keep your inventory accurate and your orders in check. In this article, we'll walk you through the steps to manually mark the digital products in an order fulfilled.Few readers

• Import Missing Orders

  Overview When digital orders don't automatically appear in Filemonk, you can import missing orders manually using two convenient methods. The Find Order feature helps troubleshoot individual orders and understand why they weren't imported, while Bulk Import allows you to process multiple orders simultaneously. Import Missing Orders: Accessing the Features Both import methods are available from your main Orders page in Filemonk. Navigate to Orders from your Filemonk dashboard to accessFew readers

• Send email and show button on thank you page based on order status

  You can configure Filemonk to allow downloads only when order matches a specific status, ensuring customers can only access their digital products when orders meet your business requirements. This feature helps you control access based on payment status, fulfillment status, or shipment status, preventing downloads for unpaid, cancelled, or problematic orders. Enabling Order Status Filtering The order status filtering feature provides comprehensive control over when customers can access theiFew readers

• Add tags to Filemonk Orders

  The automatic order tagging feature in Filemonk allows you to automatically add custom tags to orders that contain digital products. This feature helps you organize and filter orders in your Shopify admin, making it easier to track digital sales and customize email notifications sent by Shopify. Setting Up Automatic Order Tagging To configure automatic tagging for orders with digital products, you need to enable the feature in your Filemonk settings and customize the tags that will be applFew readers

• Send digital products for orders with post purchase upsells

  Filemonk allows you to sell digital products in post-purchase upsell flows by automatically tracking order updates and granting download access when new digital products are added to existing orders. This feature ensures customers receive immediate access to their upsell purchases without manual intervention, creating a seamless post-purchase experience. How to Enable Post-Purchase Upsell Integration Before customers can access digital products from post-purchase upsells, you need to enablFew readers

• Import orders

  When switching from another digital download app to Filemonk, importing orders ensures that customers who purchased digital products before installing Filemonk can continue accessing their downloads. This comprehensive guide walks you through the import orders process, helping you provide uninterrupted service to your existing customers while transitioning to Filemonk's powerful digital delivery platform. Before You Start Before importing orders, you need to complete several essential setupFew readers