• Manage your digital orders

  To see all orders containing digital products, click 'Orders' in the left menu bar. Search for a specific order by clicking the 'Search' icon in the top right corner above the list of orders. Click on the row containing the order number, or click 'Edit', to see a particular order's details. (https://storage.crisp.chat/users/helpdesk/website/d01e18de6b662000/d1486725-33ab-4cc8-9Few readers

• Send download links for orders without an email

  Filemonk typically requires an email to send download links for digital purchases. However, recognizing that some customers may only provide a phone number, Filemonk has updated its process. Now, the system avoids sending emails when only a phone number is provided and clearly indicates when an email delivery attempt has failed. Where to check Orders Page: Go to the 'Orders' page from the left menu in Filemonk. Search for a particular order and look in the 'Note' column for a messageFew readers

• Disable access for high risk orders

  Filemonk enhances your store's security by providing a feature to revoke access for orders identified as high risk by Shopify. Once access is revoked, customers will no longer be able to download the associated files, safeguarding your digital products from fraudulent transactions. How to enable Navigate to 'Settings' in the Filemonk app via the left menu bar. In the 'Fraud Protection' section, find and click Turn On for fraud protection. (https://storage.crisp.chat/users/helpdesFew readers

• Re-send email with download link

  To re-send the email with download link for any order (or change the email address), click 'Orders' in the left menu bar. Select any order from the table. Click "Send email" next to the order number. In the popup, click 'Send email'. You can change the email before sending it. (https://storage.crisp.chat/users/helpdesk/website/a0fa8070b131e000/3c75f361-fcd2-45b5-8f8c-b6743c1mtFew readers

• Upload files to a specific order

  If you sell custom or personalized digital content, you need to deliver the files to your customer when it's ready. With Filemonk, it's easy to do that! Click 'Orders' in the left menu bar. Select any order from the table. (Note: To deliver files to your customer after placing their order, set up Custom digital products. (https://storage.crisp.chat/users/helpdeskFew readers

• See download history for a digital order

  To see the download history for a digital order, click 'Orders' in the left menu bar. Select any order from the table. Click 'More Actions' 'See Download history' in the top right corner. You'll see a list of download actions, along with the file name and time in thFew readers

• Disable access to downloads for any order

  Filemonk allows you to revoke access for orders that have been refunded, canceled, or flagged as high risk, thereby safeguarding your content. When access is disabled for an order, customers are no longer able to access the files within it. To disable access: From the Filemonk app, click on Orders from the left menu bar Click on the row containing the order number, or click 'Edit', to see a parFew readers

• Disable access for refunded, partially refunded or cancelled orders

  Filemonk introduces a feature that enhances your digital content's security by automatically disabling access to files for orders marked as refunded, partially refunded, or cancelled. This update ensures that customers can no longer download content from orders that are no longer valid, protecting your digital products effectively. First, make sure to mark the order(s) as refunded (https://beta-help.shopify.com/en/manual/orders/refunds-returns/refunding-ordersrefund-an-entire-order-refunding-Few readers

• Reset download limits for a digital order

  If you have download limits on your store, you may want to reset it for a specific order if a customer wants to download the files a few more times. To reset the limits for a specific order, click Orders in the left menu bar. Select any order from the table. You can reset download limits in one of 2 ways. Reset limits for entire order Click 'More Actions' Reset download limiFew readers

• Manually mark digital orders fulfilled in Shopify

  Filemonk makes managing digital orders easy with a manual fulfillment feature, helping you keep your inventory accurate and your orders in check. In this article, we'll walk you through the steps to manually mark the digital products in an order fulfilled.Few readers